AI Productivity with ChatGPT

Course Overview

This practical course shows you how to use ChatGPT to save time and improve the quality of your everyday work. You will learn how ChatGPT works, how to write clear prompts that get useful results, and how to apply it to common workplace tasks such as emails, meeting minutes, reports, spreadsheets and translation. The course also covers how to use AI safely and responsibly, including protecting sensitive information and checking AI output before you rely on it. Each module includes ready-to-use example prompts, and three hands-on exercises help you put what you learn into practice straight away. No technical background or prior experience with AI is needed. All you need is access to ChatGPT.

Duration: approximately 2 hours, self-paced (including practice exercises)
Level: Beginner to intermediate
Audience: Professionals in any role who want to work faster and smarter with AI

Learning Outcomes

By the end of this course, you will be able to:

Explain what ChatGPT is, how it generates answers, and where its strengths and limitations lie.
Write clear, structured prompts using the CRAFT framework (Context, Role, Action, Format, Tone).
Improve results through follow-up prompts and specific feedback.
Use ChatGPT to draft emails, produce meeting minutes, write reports, build spreadsheet formulas and translate workplace content.
Set up custom instructions and build a personal library of reusable prompt templates.
Identify which information must never be shared with AI tools, and apply a simple checklist to verify AI output.
Build a consistent, measurable AI habit using a 30-day adoption plan.

Course Outline

Introduction

Learning objectives
Course roadmap

Module 1: Understanding ChatGPT

What ChatGPT is
How ChatGPT generates an answer
Key terms: prompt, token, context window, hallucination, knowledge cutoff, model
Strengths and limitations
What the research says about AI and productivity

Module 2: Prompting Fundamentals

The CRAFT framework for better prompts
Before and after: a client email example
Six techniques that level up your prompts
The refinement loop
Practice Exercise 1: Rewrite a Prompt

Module 3: Everyday Use Cases

Emails and messages
Meeting notes and minutes
Reports and documents
Spreadsheets and data
Translation and multilingual work
Practice Exercise 2: Your Top Time-Saver

Module 4: Advanced Workflows

Custom instructions, memory and Projects
Building your personal prompt library
Practice Exercise 3: Build Your Toolkit

Module 5: Responsible and Secure Use

What never to paste into ChatGPT
Verify before you use: a 5-point check

Module 6: Making It a Habit

Your 30-day adoption plan
Knowledge check and answers
Key takeaways
Your next steps